Terms and Conditions

MY LAND DWC-LLC INTERNET STORE WWW.KAMADOBONO.AE PURCHASE AND SALE RULES DEFINITIONS

1.1. Purchase and Sale Rules – these remote goods purchase and sale agreement rules establish the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment of goods, the procedure for delivery and return of goods, the responsibilities of the parties, and other provisions related to the purchase and sale of goods on the WWW.KAMADOBONO.AE online store.
1.2. Online Store – an online store located at www.kamadobono.ae, where the Buyer, registered or not registered with the Online Store system, can purchase the goods offered by the Seller.
1.3. Seller – MY LAND DWC-LLC, a registered company in the United Arab Emirates, TRN 100291178000003, License registration no 2083, License number 2457, Trade name My Land DWC-LLC. Registration address: Business Center Dubai World Central, P.O. Box: 390667, Dubai, UAE.
1.4. Buyer – a person meeting the requirements specified in clause 2.2 of these Purchase and Sale Rules and who purchases goods in the Online Store.
1.5. Purchase and Sale Agreement – the goods purchase and sale agreement between the Buyer and the Seller, consisting of the purchase order submitted by the Buyer through the Online Store and the Purchase and Sale Rules with subsequent amendments and supplements.

GENERAL CONDITIONS
2.1. Under this Purchase and Sale Agreement, the Seller undertakes to sell and deliver the goods to the Buyer, and the Buyer undertakes to accept the goods and pay the specified amount and cover delivery costs under the conditions specified in the Purchase and Sale Rules.
2.2. The following have the right to purchase in the Online Store, registered or unregistered with the Online Store system:
2.2.1. Competent natural persons, i.e., individuals aged 18 years or older whose legal capacity is not restricted by court;
2.2.2. Minors from fourteen to eighteen years;
2.2.3. Legal entities;
2.2.4. Authorized representatives of all the above persons.
2.3. Minors specified in clause 2.2.2 are entitled to purchase in the Online Store only with the consent of parents, adoptive parents, or other authorized persons, except when these persons independently manage their earnings or personal funds.
2.4. The trading activity in the Online Store is carried out from the United Arab Emirates.

BUYER’S RIGHTS
3.1. The Buyer has the right to purchase goods in the Online Store under the procedure specified in these Purchase and Sale Rules.
3.2. The Buyer, a natural person, has the right to withdraw from the goods Purchase and Sale Agreement concluded in the Online Store by notifying the Seller in writing no later than fourteen (14) calendar days from the date of delivery of the item to the Buyer under the conditions established by the Civil Code and these Purchase and Sale Rules.
3.3. The right to withdraw from the concluded Purchase and Sale Agreement does not apply to legal entities and their authorized representatives.

BUYER’S OBLIGATIONS
4.1. The Buyer, having placed an order in the Online Store, must pay for the goods and accept them under the procedure specified in these Purchase and Sale Rules.
4.2. The Buyer undertakes not to disclose their login data to third parties. If the Buyer loses the login data, they must inform the Seller no later than within 1 day.
4.3. The Buyer must immediately update the data that has changed in the Buyer’s account information form.
4.4. The Buyer, using the Online Store services, undertakes to comply with these Purchase and Sale Rules and not violate the legal acts of the United Arab Emirates.

SELLER’S RIGHTS
5.1. If the Buyer attempts to harm the stability and security of the Online Store or violates the obligations specified in clause 4 of the Purchase and Sale Rules, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s ability to use the Online Store or cancel the Buyer’s registration.
5.2. The Seller has the right to temporarily or permanently discontinue the operation of the Online Store without prior notice to the Buyer. In this case, all accepted and confirmed Buyer orders are completed, and no new orders are accepted.
5.3. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the payment methods specified in clause 8.4.1 of the Purchase and Sale Rules, does not pay for the goods within 2 (two) business days or if the Seller fails to contact the Buyer within 2 (two) business days under clause 8.6.

SELLER’S OBLIGATIONS
6.1. The Seller undertakes to enable the Buyer to use the services provided by the Online Store (register with the Online Store system, create a shopping cart in the Online Store, place an order, pay for the order, send the order) under the conditions specified in these Purchase and Sale Rules.
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in clause 9 of the Purchase and Sale Rules.
6.3. The Seller, unable to deliver the ordered goods to the Buyer, undertakes to offer the Buyer a similar or as close as possible item in terms of properties. If the Buyer refuses to accept a similar or closest possible item, the Seller undertakes to return the amount paid by the Buyer for the goods within 10 (ten) business days, provided the Buyer has made a prepayment for the goods.

BUYER’S REGISTRATION AND CONCLUSION OF THE PURCHASE AND SALE AGREEMENT
7.1. The Buyer can purchase goods in the Online Store by registering with the Online Store system at www.kamadobono.ae or without registering with the Online Store system according to the rules provided on this website.
7.2. The agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, having selected the item(s) to be purchased and created a shopping cart, provided the buyer’s data (order information), chose the payment method, and confirmed the order by clicking the active cross “I agree with the rules.”

PRICES, PAYMENT PROCEDURE, AND TERMS
8.1. The goods sold in the Online Store are indicated with their sale price. The prices of goods in the Online Store and the order formed are indicated in AED with 5% VAT. Delivery costs are not included in the goods price and are specified in a separate line. The Buyer covers the delivery costs.
8.2. After the Seller has confirmed the order, the price of the Product indicated in the Online Store may only be changed if it changes due to a technical error in the information systems or other objective reasons beyond the Seller’s control. If, in such a case, the Buyer does not agree to purchase the item at the new price, the Buyer may cancel the order by notifying the Seller. Upon canceling the order under this clause, all amounts paid by the Buyer are refunded.
8.3. When the order is canceled before the conclusion of the purchase and sale agreement, no compensation is provided for the losses resulting from the order cancellation. If the order is canceled after the conclusion of the purchase and sale agreement, the Seller may compensate the Buyer for the direct losses incurred and substantiated but not exceeding the price of the item specified in the canceled order.
8.4. The Buyer may make payments in the following way:
8.4.1. using electronic banking – prepayment is made using the Buyer’s electronic banking system. The responsibility for money transfer and data security, in this case, lies with the respective bank, as all financial transactions occur in the bank’s electronic banking system.
8.5. If the Buyer has chosen the payment method specified in clause 8.4.1 of the Purchase and Sale Rules, the Buyer undertakes to make a prepayment for the goods. If the Buyer has chosen the payment method for the goods specified in clause 8.4.1 of the Purchase and Sale Rules, the goods shipment is started to be formed, and the delivery time of the goods begins to be counted from the day the payment is credited to the Seller’s account.
8.6. The Seller is not responsible for the execution and timely crediting of payment transfers under clause 8.4.1 of the Purchase and Sale Rules.

PROMOTIONS AND GIFT VOUCHERS OFFERED BY THE SELLER
9.1. The Seller has the right to organize and conduct various promotions at its discretion, such as price reductions for goods, package formation.
9.2. The Seller has the right to unilaterally and without prior notice change the duration, conditions of promotions, or cancel them. Any changes or cancellation of the promotion terms and procedures are valid only from the moment they are performed and do not apply to orders placed before that. Information about ongoing promotions is provided on the Online Store website or social media pages of Kamado Bono Emirates.
9.3. Discount codes with a specific amount are not applied to more than half of the item’s value.
9.4. No discounts are applied to clearance items
9.5. During one shopping transaction, the Buyer can use only one discount code.

DELIVERY OF GOODS
10.1. When ordering goods, the Buyer must specify in the application:
10.1.1. The place and time of delivery, if the Buyer wishes the goods to be delivered by courier service;
10.1.2. The selected postal service provider’s office or terminal to which the goods will be delivered at the Buyer’s request. When sending goods in this way, the requirements specified by these parcel self-service terminals (e.g., maximum weight or dimensions) must be followed.
10.2. The Buyer agrees to accept the goods personally. If the Buyer cannot accept the goods in person, and the goods were delivered to the address specified by the Buyer based on other data provided by the Buyer, the Buyer shall have no right to claim against the Seller regarding the delivery of goods to the wrong subject or other discrepancies in delivery.
10.3. The goods are delivered by the Seller or its authorized representative.
10.4. The Seller undertakes to deliver the goods to the Buyer within 1-5 business days. These terms do not apply when the required goods are not in the Seller’s warehouse, and the Buyer is informed of the shortage of their ordered goods. The Buyer agrees that in the event of unforeseen circumstances beyond the Seller’s control, the delivery time of the goods may differ from the terms specified in the goods descriptions or the delivery time agreed upon by the Buyer and Seller. In the event of unforeseen circumstances, the Seller undertakes to contact the Buyer immediately to agree on the delivery time and other issues related to delivery.
10.5. In all cases, the Seller is released from liability for the violation of delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to force majeure circumstances.
10.6. Upon delivery, the Buyer shall sign the document provided by the courier, confirming that the goods have been received and there are no external damages.
10.7. During delivery, the Buyer must inspect the shipment’s condition together with the Seller or its authorized representative. By signing the invoice, consignment note, or any other document marking the transfer and acceptance of the shipment, the Buyer is considered to have received the shipment in proper condition. If the delivered shipment’s packaging is damaged (crumpled, wet, or otherwise externally damaged), or if the delivered goods are of incorrect assortment, quantity, or completeness, the Buyer must indicate this on the invoice, consignment note, or any other document marking the transfer and acceptance of the shipment and, in the presence of the Seller or its representative, draw up a damage report in free form and take photographs of the damaged packaging. If the Buyer fails to draw up a damage report in the manner specified above, the Seller is released from liability to the Buyer for damage to the goods if such damage was caused by packaging defects or occurred during their transportation.

PRODUCT QUALITY GUARANTEE AND SUITABILITY FOR USE TERM
11.1. The properties of each product sold in the Online Store are specified in the product description provided on the website www.kamadobono.ae.
11.2. The Seller is not responsible for the fact that the goods in the Online Store may differ in color, shape, or other parameters from the actual size, shape, and color of the goods due to the characteristics of the Buyer’s display.
11.3. The goods sold are subject to the guarantee provided by the law.
11.4. In cases where the law provides for a product suitability term for specific goods, the Seller undertakes to sell such goods to the Buyer so that the Buyer has a real opportunity to use such goods until the end of the suitability term.

RETURN AND EXCHANGE OF GOODS
12.1. Defects in sold goods are eliminated, and defective goods are replaced and returned in accordance with the laws applicable in the UAE.
12.2. In cases specified in clause 12.1 of the Purchase and Sale Rules, if the Buyer wishes to return the goods, they must complete the Seller’s established return document form, which is sent to the Buyer via email upon request. The return document must be submitted together with the returned goods. When returning the goods, it is necessary to present a document confirming the purchase of the goods and a warranty card (if one was issued).
12.3. When returning quality goods, the Buyer covers the return costs. If quality goods are collected from the Buyer by the Seller, the shipping costs are deducted from the amount to be refunded to the Buyer. If the return costs exceed the amount to be refunded to the Buyer, the Buyer pays this amount within 15 days based on the Seller’s invoice. If the goods are defective, the return/shipping costs are covered by the Seller.
12.4. When returning goods, the Buyer must comply with the following conditions:
12.4.1. The returned goods must be in the original, undamaged packaging (this clause does not apply if the goods are defective);
12.4.2. The returned goods must be in their original condition (except for changes in appearance necessary to inspect the goods) (this clause does not apply if the goods are defective);
12.4.3. The returned goods must be complete, as received by the Buyer (this clause does not apply if the goods are defective).
12.5. The Buyer has the right to withdraw from the concluded agreement within fourteen days without giving a reason and without incurring costs other than those stipulated by the laws applicable in the UAE. When goods are defective, their return is carried out within the statutory warranty period.
12.6. The right to withdraw from the concluded agreement does not apply to the following agreements: service agreements where services have been fully provided to the Buyer with the Buyer’s explicit consent before the service provision; agreements concerning custom-made goods that are not pre-manufactured and are produced based on the Buyer’s individual choice or instructions; agreements for goods that are clearly personalized; agreements for perishable goods or goods with a short expiration date; agreements for packaged goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons; agreements for sealed audio or video recordings or sealed software that were unsealed after delivery; agreements for the supply of newspapers, periodicals, or magazines, except for subscription agreements; agreements for digital content if the provision of digital content has begun with the Buyer’s prior explicit consent and acknowledgment of losing the right to withdraw from the agreement.
12.7. The withdrawal period expires fourteen days from the date of the purchase-sale agreement: in the case of a sales contract, from the day the Buyer or the person specified by the Buyer (other than the carrier) receives the ordered goods; if the Buyer has ordered multiple goods in one order and the goods are delivered separately, from the day the Buyer or the person specified by the Buyer (other than the carrier) receives the last goods; if the goods are delivered in different batches or parts, from the day the Buyer or the person specified by the Buyer (other than the carrier) receives the last batch or part.
12.8. The Buyer informs the Seller about the withdrawal from the remote contract or contract concluded outside the commercial premises: by submitting a duly completed standard contract withdrawal form or providing a clear statement expressing the decision to withdraw from the contract.
12.9. The Seller may provide the Buyer with the possibility to withdraw from the remote contract or the contract concluded outside the commercial premises electronically. In this case, the Seller must immediately confirm on a durable medium to the Buyer that the withdrawal from the contract has been received.
12.10. The obligation to prove compliance with the requirements of this article regarding the withdrawal from the contract lies with the Buyer.
12.11. Upon the Buyer exercising the right to withdraw from the contract, the parties’ obligations to execute the remote contract or contract concluded outside the commercial premises cease.
12.12. The Seller must, without delay and no later than fourteen days from receiving the Buyer’s notification of withdrawal, refund all amounts paid by the Buyer, including the delivery costs paid by the Buyer. When refunding all amounts paid by the Buyer, the Seller must use the same payment method used by the Buyer unless the Buyer has explicitly agreed to a different method and provided that the Buyer does not incur additional costs.
12.13. If the Buyer returns only one or a few, but not all, delivered goods, the Buyer is refunded the delivery fee portion that increased due to ordering the returned item(s).
12.14. The Seller is not obliged to refund the Buyer’s additional costs incurred due to the Buyer choosing a delivery method other than the least expensive standard delivery method offered by the Seller.
12.15. The Seller may withhold the refund until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
12.16. The Buyer must send or return the goods to the Seller or another person authorized by the Seller without delay and no later than fourteen days from the day of providing the notice of withdrawal to the Seller. The Buyer bears the direct costs of returning the goods when exercising the right of withdrawal.
12.17. If, when concluding the contract outside the commercial premises, the goods were delivered to the Buyer’s home at the time of the contract, upon withdrawal from the contract, the Seller must collect the goods at their own expense if the goods cannot be returned by regular mail due to their nature.
12.18. The Buyer is only liable for the reduction in the value of the goods resulting from actions that were not necessary to determine the nature, characteristics, and functionality of the goods. The Buyer is not liable for the reduction in the value of the goods if the Seller has not provided the Buyer with information about the right to withdraw from the contract according to the applicable laws of the UAE.
12.19. When the Buyer exercises the right to withdraw from the concluded contract, any additional contracts are automatically terminated at no cost to the Buyer, except for costs specified in this article or under applicable UAE laws. Additional contracts are defined as agreements through which the Buyer purchases goods or services related to the main contract, provided by the Seller or another party based on an agreement with the Seller. The Buyer must immediately notify the other party to the additional contract in writing about the termination of the additional contract and provide information about the withdrawal from the remote or off-premises contract. A separate notice from the Buyer is not required if the additional contract was concluded with the same Seller who was notified about the contract withdrawal.

LIABILITY
13.1. The Buyer is responsible for the accuracy of the data provided in the registration form. If the Buyer fails to provide accurate information in the registration form, the Seller is not liable for any consequences that arise as a result.
13.2. The Buyer is responsible for any actions taken using the Online Store system.
13.3. The Buyer is responsible for the transfer of their login credentials to third parties. If a third party uses the services of the Online Store by logging in with the Buyer’s credentials, the Seller will consider this third party as the Buyer.
13.4. The Seller is exempt from any liability in cases where the Buyer did not comply with the Seller’s recommendations or obligations and failed to familiarize themselves with the Purchase and Sale Rules, even though the opportunity was provided.
13.5. The Seller is not responsible for the content of external links to other companies, institutions, organizations, or individuals found on the Online Store, nor for the information or activities conducted on those external websites. The Seller does not monitor, control, or represent these companies, institutions, organizations, or individuals.
13.6. In the event of damage, the responsible party will compensate the other party for direct losses.

PRIVACY POLICY AND PERSONAL DATA PROTECTION
14.1. The company ensures the rights of data subjects in accordance with the relevant personal data protection laws and regulations applicable in the UAE. The Seller processes personal data provided by the Buyer for purposes related to e-commerce (order fulfillment and warranty services).
14.2. The Seller collects and processes the Buyer’s personal data for e-commerce purposes: name, surname, phone number, and address (when the Buyer provides an address in the product delivery form). These personal data are stored and processed until the complete fulfillment of the order. After that, the data are transferred to a passive database and stored for the entire warranty service period. Upon expiration of these terms, personal data are destroyed by an authorized company employee.
14.3. The Seller receives the personal data specified in clause 14.2 directly from the Buyer (during the registration on the website’s customer account or upon initiating a purchase and sale agreement). The Seller does not process personal data obtained in any other manner.
14.4. The Buyer confirms that they have had the opportunity to familiarize themselves with the conditions of personal data processing and has the following rights:
• 14.4.1. Upon presenting a document confirming identity or through legal and electronic communication methods that allow proper identification, the Buyer has the right to access their data and check how it is being processed, i.e., receive information about the sources of their personal data, the purpose of processing, and to whom it is provided. The Buyer can request corrections, destruction of their personal data, or suspension of data processing when data is processed in violation of the applicable UAE personal data protection laws or other legal provisions.
• 14.4.2. The Buyer expresses consent or objection to the processing of their personal data in writing, via the email used for registration in the online store, indicating their name and surname.
• 14.4.3. Other rights as defined in the applicable UAE personal data protection laws and related regulations.
14.5. The Buyer has the right to express requirements to correct, destroy personal data, or suspend the processing of personal data in writing or in person at the Seller’s place of business.
14.6. The Seller commits to ensuring the security of the Buyer’s personal data, implementing appropriate technical and organizational measures to protect personal data from unauthorized destruction, accidental alteration, disclosure, and any other unlawful processing. All employees and representatives of the Seller are obliged to protect the Buyer’s personal data.
14.7. Personal data, as defined in these Purchase and Sale Rules, may be provided by the Seller only to the data subject, delivery companies, and other data recipients when required by law, court decisions, or other legal acts.

FINAL PROVISIONS
15.1. Communication between the Buyer and the Seller, including but not limited to notices and correspondence, shall be conducted in written form. Notices, invoices, or consignment notes sent by email are also considered written communications. A notice sent by email is deemed received 96 hours after it has been sent.
15.2. The Seller reserves the right to change, amend, or supplement the Purchase and Sale Rules at any time, taking into account market conditions and changes in legal regulations, in accordance with legal requirements. Any changes will be communicated via the Online Store. Amendments or supplements to the Purchase and Sale Rules become effective for new orders placed by Buyers after the changes have been implemented. Buyers purchasing goods from the online store agree to the amended, corrected, or supplemented Purchase and Sale Rules. The Buyer’s consent is indicated by submitting an order to the Seller. The ability to purchase goods from the Online Store is only provided to Buyers who agree with the current Purchase and Sale Rules.
15.3. Disputes related to the purchase and sale of goods in the online store shall be resolved through negotiation. If an agreement cannot be reached through negotiation, disputes shall be resolved in the courts of the United Arab Emirates, in accordance with UAE law.
15.4. A Buyer – consumer must first submit a written complaint to the Seller regarding the activities of the online store, specifying their demands. If the Buyer disagrees with the Seller’s response, the Buyer may contact the relevant consumer protection authorities in the UAE or seek alternative dispute resolution through official consumer protection channels in the UAE.